Refund Policy

Refund Policy

We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible:

  • Items must be unworn, unused, with tags and in their original packaging.

  • Proof of purchase (e.g. receipt or order confirmation) is required.

To begin a return, email us at info@patriciamuvirimi.com. Once your return is approved, we’ll send a prepaid shipping label and instructions for returning your item.

Important: Returns sent without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g. opened beauty/skincare products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items

If you're unsure whether your item is returnable, please reach out before initiating the process.

Exchanges

Need something else instead? The fastest method is to return the item you have and make a separate purchase once your return is approved.

European Union: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return it within 14 days of delivery—no explanation required.

Eligibility requirements remain the same: items must be unused, in original condition and packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or card issuer to process the refund.

  • If more than 15 business days have passed since your refund approval, contact us at trish@muvirimi.com.

Store Credit & Reshipment Policy

In select cases, we may offer store credit or reshipment in lieu of a full refund. This is evaluated on a case-by-case basis.